Information

These products are not in our stock, because they are not often sold.
They can be ordered at our suppliers, but they cannot be returned or cancelled. 

It's not possible for us to determine when these products will arrive.
The delivery time is 1 to 8 weeks on average, and depends on the availability of the goods at our suppliers and the circumstances of the transport. The day that the goods arrive at Ortho-Trends, they will be sent to you.

Order:
- Through the website : automatically with 5% discount. Orders placed before 15h can be sent the same day.
- By email : only with reference numbers.
- By phone: NOT possible to avoid the risk of errors and misunderstandings.

Dispatch:
After you've placed an order, it will be processed in our warehouse.
If you want to order another item, you'll need to place a new order.
When your order is dispatched, you'll receive an email with a link. Through this link you can track and trace your order.
You'll receive your order the next business day from our courier DPD.
It's not possible to pick up your order from our warehouse. Our courier will deliver your package at the address specified by you.
The standard payment term is 14 days after invoice date by bank transfer.

- 25 bands minimal.
- Only in multiples of 5 bands.
- Bands can only be ordered through the form for bands.
- This Excel-form needs to be completed with your keyboard (only numbers) and emailed to info@orthotrends.com.
- Because bands are custom made, they cannot be returned. So it's important to check the form thoroughly before sending it.

- Delivery time for bands: 3M: approx. 2 to 3 weeks - Leone: approx. 1 week

Free delivery from 100 € excl. VAT. (Bel-Lux)
Orders of less than 100 €: 7,00 €

One of the easiest ways to help the environment, is placing less small, seperate orders. Therefore, less packing material is needed and there are less emissions by transport.

Conditions: 

  1. Our return period is 14 days from the date of invoice.
  2. The goods must be in their original, undamaged and unwritten package.
  3. Cannot be returned: Bands, positioners, trainers and products that we ordered especially for you.
  4. Together with this form that needs to be filled in (FAGG regulation).
  5. Together with a copy of the invoice.

Please pack the goods carefully so they arrive here undamaged, available for resale.

When we receive your return, and they meet al these conditions, we'll draft a credit memo, which can be deducted from an invoice.

Address: Ortho-Trends, Bijenstraat 15, 9051 St-Denijs-Westrem, Belgium.

Send your question to olivier@orthotrends.com. Our sales rep Olivier Delcour will contact you as soon as possible.

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